Product Delivery
About Delivery
PATER undertakes to ship the Goods and Services in a door-to-door courier system to the Buyer.
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Under normal conditions, the delivery time of the products purchased through the online store www.pater.ro is 3 working days from the moment of order confirmation.
If you have opted for payment by bank transfer, PFA MARASOIU A. MARIAN (PATER) undertakes to deliver the ordered products within 2 days from the date when the money was transferred to the account specified by the Seller. In case of non-fulfillment of this obligation, PATER will return the amount in maximum 3 working days in the Buyer's bank account, unless the Buyer agrees to the extension of the delivery term, an agreement that will be communicated by e-mail.
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The transport cost for orders less than 1000 lei (VAT included) is 15.00 lei - VAT included.
Orders over 1000 (VAT included) lei have free delivery.
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If the customer cannot be found at the date and time set for delivery, PATER will keep the ordered goods for three working days, during which time we will try to contact you to complete the order. If the customer cannot be found again, the order will be canceled.
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The value of the transport will be found in the invoice issued by the Seller.
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Transport - Packaging
Unless otherwise agreed by the Seller and the Buyer, the Seller discharges the risks and responsibilities associated with the Goods and Services upon delivery to the domestic courier company with which the Seller cooperates or to the Buyer's representative.
The seller will ensure the proper packaging of the Goods and Services and will ensure the transmission of the accompanying documents.
The Seller will deliver the Goods and Services on the Romanian territory.
Return Policy
The buyer has the right to unilaterally terminate the contract, only with the payment of postal return fees, within 14 working days of receiving the product, without penalties and without invoking any reason.
If the Buyer renounces the purchase according to the above clause, it is mandatory to return the product exactly in the condition in which it was delivered, ie in the original packaging, unused, accompanied by all the documentation with which it was delivered and in perfect working order. . If these conditions are not met, the Buyer has no right to request a refund. The return of the product will be made to the PFA MARASOIU A. MARIAN headquarters, at the exclusive expense of the Buyer.
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Refund of the price to the Buyer it will be done within 30 days, after receiving the return product and the confirmation issued by PFA MARASOIU A. MARIAN that it is in the original packaging, unused, accompanied by all the documentation with which it was delivered and in perfect working order.
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If the customer does not want to give up buying the product and wants a replacement of a product of the same kind, there must be a value interdependence between it and the new product requested.